Giant industry leaders such as the oil, gas and mining industries can be very demanding when partnering and contracting with a vacuum truck for sale service company, placing a high requirement for prompt and reliable service. Fleet managers are placed in the difficult position of being under pressure when under such scrutiny, knowing the excellence required by these big companies and that measures must be implemented to ensure all criteria is met.
Service Excellence
In order to excel in the vacuum truck industry when working for big companies, the slogan ‘don’t settle for second best’ requires a company to provide service that transcends any established criteria for the job. This is the only way that a business can remain in the best position to attract such work. Following is a list of the best ways to keep that vacuum truck job:
-
Promptness – Meet and surpass any established deadlines. This is so important as any client no matter the size deserves quality and on-time service as customers have deadlines also for work to be completed. Keep this in mind and be sure to promptly meet all expectations. If possible, arrive at the job site earlier than any agreed time.
-
Safety – Of course the most important area of concern is safety. Safety training programs should be conducted regularly and a crew’s protective gear should be constantly upgraded. Such action highlights professionalism and demonstrates an attitude of concern for employee well-being. It also helps when seeking liability insurance and stresses compliance with any of the rigorous safety standards set forth by the client and the industry.
-
Discretion – Most high-profile clients are surrounded by public opinion regarding certain issues and expect contractors to display behavior that abides with those core service values. Whenever the client’s initiatives and goals are put in the spotlight of public discussion, it is wise to be very discreet about the topic and avoid such discussions altogether.
-
Responsibility – Occasionally, an error or mistake might be made. The most important thing when this happens is to take full responsibility for any mishap. Notify the client immediately so it can be determined whether or not it is a serious problem. Never let an issue be disregarded as this will have a huge effect on a professional image. Being straightforward about any problems provides the best chance to keep a good working relationship.
-
Dress Standards – Looking professional not only applies to the sales or office staff; it also applies to crew members at a job site. Be sure that workers are appropriately dressed and that all crew members wear uniforms that are clean and well-fitting. Business vehicles should look neat and bear the company’s logo.
-
Communication – If something is not clear, seek clarification. Never attempt to try to put a missing piece into the puzzle without asking where it goes. If something is not clearly understood, it is best to communicate this to a client as soon as possible which will help prevent project delays or errors due to lack of communication.
No customer wants to conduct business with a company that continually produces a poor outcome. All essential matters should be addressed in order not only meet but actually exceed client expectations. Following some of the tips mentioned above and setting high standards of professionalism will give a vacuum truck company an edge on the competition and attract more customers along the way. These are indeed the best ways to keep that vacuum truck for sale job!
